Contact Us
Contact Us
Your happiness is our priority — our team in Riyadh is ready to serve you and reply within 24 business hours.
Dear customer, welcome to the contact page of the Lavin Fashion store. Your happiness is our priority, and we are always glad to hear from you — whether you have an inquiry about a product, a question about your order, or a suggestion that helps us offer a more beautiful shopping experience. Our team in Riyadh is ready to serve you with every care and attention.
Response time
We are committed to replying within 24 business hours at most
Headquarters
Riyadh — Saudi Arabia
How can you contact us?
Our official contact channels are WhatsApp at +966 56 697 6014 and email at [email protected].
Message us at any time that suits you; your message reaches us instantly, and we make sure to read every message and reply to it carefully, in order of arrival.
For any inquiry about your order
Would you like to follow up on the status of your order or find out when it will arrive? We are happy to help. Send us a message at [email protected] including the order number and the name it is registered under, and our team will send you the latest update on the shipment status and the expected delivery date. You can also message us about:
- Inquiries about sizes or the details of any product before purchase.
- Changing the delivery details before the order ships.
- Return or exchange requests in accordance with our established Returns and Exchanges Policy.
- Any feedback or complaint — we handle it with complete seriousness, in line with the protection of consumer rights required by the Saudi E-Commerce Law.
Your privacy is protected
We treat the personal data contained in your messages with complete confidentiality, and we use it only to reply to your inquiry and process your request, in compliance with the Personal Data Protection Law (PDPL) in force in Saudi Arabia. We will also never ask you to share your bank card details or any passwords by email.
To get our answer faster
So that we can serve you as quickly as possible, when you message us at [email protected], we recommend including the following in your message:
- Your name and the order number, if your inquiry relates to an existing order.
- A clear description of your inquiry, feedback or suggestion.
- Explanatory photos when needed, such as in cases of damage, missing items, or a product that differs from its description.
We will get back to you by email within 24 business hours.
Thank you for your trust in Lavin Fashion — we are delighted to be your first destination for fashion and elegance.